Procera Group
Lenny Govender
Strategic Business Development Partner
With over two decades of hands-on experience in contact centre operations, I specialise in helping organisations confidently outsource customer experience and back-office functions to South Africa. As a Strategic Business Development Partner at Procera Group, I focus on delivering tailored solutions across onboarding, transition, compliance, and analytics that enable seamless service delivery from day one. Based in Durban, I leverage my extensive expertise in IT and operations to design and implement strategies that align with clients' unique needs. My commitment goes beyond merely opening doors; I ensure that every solution is effective and sustainable, empowering businesses to thrive in a competitive landscape. #BPO & GBS Strategy, #Business Development, #International Market Access, #Enterprise Client Relationships, #Campaign Transitions & Go-Live, #Information Security & #Compliance
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